Job Position : Customer Support Desk Exec
Experience : 0 – 2 Years
Job Location : Pune
Job Responsibilities :
* respond to requests for technical assistance in person, via phone, electronically
* diagnose and resolve technical hardware and software issues
* research questions using available information resources
* advise user on appropriate action
* follow standard help desk procedures
* log all help desk interactions
* administer help desk software
* redirect problems to appropriate resource
* identify and escalate situations requiring urgent attention
* track and route problems and requests and document resolutions
* prepare activity reports
* stay current with system information, changes and updates
Required :
* proficient in relevant computer applications
* Knowledge of customer service principles and practices
* six months or more experience in a call center environment
* customer service experience
* Good keyboard skills
* knowledge of administration and clerical processes
* relevant product knowledge
* verbal and written communication skills
* listening skills
* problem analysis
* problem solving
Address:
EON Kharadi
PUNE,Maharashtra,India 410401
Apply : Email ur cv to arpita.srivastava@quickstartglobal.com
About company :
CompuCom Systems, Inc. Corporation is a US-based Information Technology Outsourcing company, specializing in Infrastructure Management, Applications & Software Development Services (thru its Excell Data Division), Systems integration, and IT Workspace Management.
CompuCom offers IT infrastructure management services, application development, systems integration, consulting and professional services, as well as the procurement and management of software and hardware
Website : http://www.compucom.com
Experience : 0 – 2 Years
Job Location : Pune
Job Responsibilities :
* respond to requests for technical assistance in person, via phone, electronically
* diagnose and resolve technical hardware and software issues
* research questions using available information resources
* advise user on appropriate action
* follow standard help desk procedures
* log all help desk interactions
* administer help desk software
* redirect problems to appropriate resource
* identify and escalate situations requiring urgent attention
* track and route problems and requests and document resolutions
* prepare activity reports
* stay current with system information, changes and updates
Required :
* proficient in relevant computer applications
* Knowledge of customer service principles and practices
* six months or more experience in a call center environment
* customer service experience
* Good keyboard skills
* knowledge of administration and clerical processes
* relevant product knowledge
* verbal and written communication skills
* listening skills
* problem analysis
* problem solving
Address:
EON Kharadi
PUNE,Maharashtra,India 410401
Apply : Email ur cv to arpita.srivastava@quickstartglobal.com
About company :
CompuCom Systems, Inc. Corporation is a US-based Information Technology Outsourcing company, specializing in Infrastructure Management, Applications & Software Development Services (thru its Excell Data Division), Systems integration, and IT Workspace Management.
CompuCom offers IT infrastructure management services, application development, systems integration, consulting and professional services, as well as the procurement and management of software and hardware
Website : http://www.compucom.com
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