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    Nagpur BPO Customer Service Associate Job Vacancies in Gati Ltd

    Sobha Rani
    Sr. Member
    Sr. Member

    Posts : 118
    Join date : 2011-02-03
    Age : 30

    Nagpur BPO Customer Service Associate Job Vacancies in Gati Ltd

    Post by Sobha Rani on Wed Mar 23, 2011 4:24 pm

    Job Position : Customer Service Associate

    No of Openings : 5

    Name of the Organization : Gati Ltd.

    Experience :
    1 – 3 Years

    Job Location: Nagpur

    Required :

    * Good conflict training, analytical skills, problem-solving skills, and organizational skills.
    * Quick and accurate typing skills.
    * Able to deal with customers from diverse backgrounds.
    * Multi-tasking skills with an ability to meet established deadlines.
    * Willing to tackle any relevant customer service training.
    * Should be calm and patient.

    Job Responsibilities :

    * Communicating with customers either by telephone or in person to provide further additional information regarding products or services.
    * Following up with the organization’s clients or customers to ensure that their issues are sufficiently resolved.
    * Preparing reports providing the detailed information regarding personal customer information, unresolved matters, action taken, and any relevant comments or notes.
    * Opening and closing accounts, taking orders, and collecting the required information regarding matters or complaints that require further attention.
    * Maintaining records of all transactions and interactions made with customers.
    * Providing comprehensive data service to the customers, and advising on available organization’s services and products.
    * Making decisions as to the complaint’s genuineness, and determining possible reasons behind every complaint.
    * Ensuring that the information regarding customer requests and complaints is provided accurately and efficiently

    About Company :
    The largest fleet enables the Company to have a nation wide network capability of delivering to 594 out of 602 districts. Supporting this are state-of-the-art technological initiatives, web-centric value added services, seamless multi-modal service systems covering road, air, rail and sea along with Mechantronic warehousing facilities.

    Gati has established itself more prominently in the Asia Pacific Region by establishing a market presence in China (Shanghai & Beijing), Hong Kong, Singapore and Sri Lanka. Gati now has extensive presence in the SAARC and the Asia Pacific countries, harnessing the India Centric Opportunity in these areas.

    Today Gati is a 3000 dedicated people, strong organisation, with many associates and franchisees, and it has been possible only because Gati believes that a person associated with Gati is not an employee, but a family member.


    Apply : Email ur cv to

      Current date/time is Wed Aug 15, 2018 1:55 pm