(0-4 Years) Walk-In : Agents – Global Application Service Desk @ Gurgaon
Job Position : Agent – Global Application Service Desk
Job Category : BPO / ITES
Job Location : Gurgaon (Candidates from Delhi/NCR only apply / Only local candidates apply)
Desired Education : Graduation in any discipline (Mandatory)
Desired Experience : 0 to 4 Years
Shift Timing : Candidate should be flexible working in 24x7 environment.
Reporting To : Team Leader
Key Responsibilities :
• Handle Incident and Service requests on phone, mail and ticketing tools.
• Process implementation and update the same with any changes.
• Responsible for recording, tracking and working on MIS.
• Process Completion and preparation of process documentation
• Adhere to agreed SLAs and meet them consistently.
• Escalate to appropriate team if incident cannot be resolved within maximum first level investigation time limit
• Update problem record to reflect latest progress of problem resolution
• Contact support party for status update at regular intervals
• Provide advance notification and updates to users on urgent changes that might have impact on service
• Confirm resumption of normal service with user contact points at affected user locations after informed by support party that problem has been fixed
• Engage Service Desk supervisors and team members on potential Service Desk improvement initiatives
Person Specification
Knowledge/Experience :
• Graduation in any discipline (Under graduates not applicable)
• Experience 0-4 Years in help-desk projects.
• 1 year of experience on BFSI processes desired.
Competencies/Skills :
• Very strong communication (email & Voice) & analytical skills
• Experience/ functional knowledge on Financial processes with focus on corporate banking domains.
• Experience on web / system based applications
• Experience on Ticketing tools + Microsoft Office Suite preferred.
• Strong communication & analytical skills
• Ability to gain knowledge quickly
• Preference : ITIL certification
• Good Project And Client relationship management.
• Thorough knowledge of MS Office.
• Ability to take ownership and work under pressure
Interested Candidates kindly walk in directly for interviews at the below mentioned address:
REF: KINDLY MENTION "MEGHA" AND "WEBSITE" ON YOUR CV/RESUME/BIODATA (COMPULSORY/MANDATORY)
Walk-In Date : On 21st to 25th & 28th February 2011 to 4th March 2011 : 12 PM - 4 PM
Walk-In Venue :
TCS e-Serve International Ltd.
3rd Floor, Tower A,
DLF Building No. 6,
DLF Phase - 3,
Gurgaon - 122002
Job Position : Agent – Global Application Service Desk
Job Category : BPO / ITES
Job Location : Gurgaon (Candidates from Delhi/NCR only apply / Only local candidates apply)
Desired Education : Graduation in any discipline (Mandatory)
Desired Experience : 0 to 4 Years
Shift Timing : Candidate should be flexible working in 24x7 environment.
Reporting To : Team Leader
Key Responsibilities :
• Handle Incident and Service requests on phone, mail and ticketing tools.
• Process implementation and update the same with any changes.
• Responsible for recording, tracking and working on MIS.
• Process Completion and preparation of process documentation
• Adhere to agreed SLAs and meet them consistently.
• Escalate to appropriate team if incident cannot be resolved within maximum first level investigation time limit
• Update problem record to reflect latest progress of problem resolution
• Contact support party for status update at regular intervals
• Provide advance notification and updates to users on urgent changes that might have impact on service
• Confirm resumption of normal service with user contact points at affected user locations after informed by support party that problem has been fixed
• Engage Service Desk supervisors and team members on potential Service Desk improvement initiatives
Person Specification
Knowledge/Experience :
• Graduation in any discipline (Under graduates not applicable)
• Experience 0-4 Years in help-desk projects.
• 1 year of experience on BFSI processes desired.
Competencies/Skills :
• Very strong communication (email & Voice) & analytical skills
• Experience/ functional knowledge on Financial processes with focus on corporate banking domains.
• Experience on web / system based applications
• Experience on Ticketing tools + Microsoft Office Suite preferred.
• Strong communication & analytical skills
• Ability to gain knowledge quickly
• Preference : ITIL certification
• Good Project And Client relationship management.
• Thorough knowledge of MS Office.
• Ability to take ownership and work under pressure
Interested Candidates kindly walk in directly for interviews at the below mentioned address:
REF: KINDLY MENTION "MEGHA" AND "WEBSITE" ON YOUR CV/RESUME/BIODATA (COMPULSORY/MANDATORY)
Walk-In Date : On 21st to 25th & 28th February 2011 to 4th March 2011 : 12 PM - 4 PM
Walk-In Venue :
TCS e-Serve International Ltd.
3rd Floor, Tower A,
DLF Building No. 6,
DLF Phase - 3,
Gurgaon - 122002
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