Job Position : Support Analyst
Job Details :The Service Support Analyst position provides support and integration services to our clients for resolution of software and data issues. The service delivery team will directly work with clients, development team, business analysis team and DBA team to ensure that any issues raised are resolved in satisfactory manner.
Job Responsibilities :
•Recording and logging customer queries and requests
•Diagnosing problems and identifying potential solution
•Ensure timely solution of all assigned issues and provide regular updates
•Escalate issues or liaise with development/ business teams on assigned open issues, until they are resolved or closed
•Accurately record details of communication with clients along with business and development team
•Produce internal customer service related reports and documentation
•Assist in building product knowledge base to expedite issue resolution
•Ensuring SLA’s are met and quality targets are reached and maintained
•Must have good understanding of the business and work effectively with all the departments (Business and development)
•Maintain mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimization
Required :
•Min 3 years’ experience in a support team
•Excellent Knowledge of Windows /UNIX
•Hands on SQL – Oracle experience an advantage
•Excellent verbal and written Communications skills
•Knowledge of Java an advantage
•Knowledge of Financial Markets
•Excellent analytical and problem solving skills, combined with ability to provide quick resolution to problems
•Good attention to detail
•Collaborative team Player
Experience : 1 – 4 Years
Qualification : B.Tech/B.E. – Any Specialization
M.Tech – Any Specialization,MCA
Job Location : Delhi/NCR
Skills : Unix , SQL, database, java, j2ee, jsp,ejbs,oops
About Company :
Information Mosaic is a trusted global provider of advanced post-trade automation solutions to the securities and investment services industry, including custody, asset servicing, private wealth management, asset management and investment banking.
Founded in 1997, Information Mosaic currently supports the post-trade operations of over 60 financial institutions worldwide. The company has a proven track record of helping financial institutions transform post-trade operations, enabling them to enter new markets, improve customer service and reduce the risk and cost associated with volume and complex processing.
The company supports its global customer base from offices in Dublin, London, Luxembourg, New Delhi, Singapore, Melbourne and New York.
Website : http://www.informationmosaic.com
Job Details :The Service Support Analyst position provides support and integration services to our clients for resolution of software and data issues. The service delivery team will directly work with clients, development team, business analysis team and DBA team to ensure that any issues raised are resolved in satisfactory manner.
Job Responsibilities :
•Recording and logging customer queries and requests
•Diagnosing problems and identifying potential solution
•Ensure timely solution of all assigned issues and provide regular updates
•Escalate issues or liaise with development/ business teams on assigned open issues, until they are resolved or closed
•Accurately record details of communication with clients along with business and development team
•Produce internal customer service related reports and documentation
•Assist in building product knowledge base to expedite issue resolution
•Ensuring SLA’s are met and quality targets are reached and maintained
•Must have good understanding of the business and work effectively with all the departments (Business and development)
•Maintain mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring, management and optimization
Required :
•Min 3 years’ experience in a support team
•Excellent Knowledge of Windows /UNIX
•Hands on SQL – Oracle experience an advantage
•Excellent verbal and written Communications skills
•Knowledge of Java an advantage
•Knowledge of Financial Markets
•Excellent analytical and problem solving skills, combined with ability to provide quick resolution to problems
•Good attention to detail
•Collaborative team Player
Experience : 1 – 4 Years
Qualification : B.Tech/B.E. – Any Specialization
M.Tech – Any Specialization,MCA
Job Location : Delhi/NCR
Skills : Unix , SQL, database, java, j2ee, jsp,ejbs,oops
About Company :
Information Mosaic is a trusted global provider of advanced post-trade automation solutions to the securities and investment services industry, including custody, asset servicing, private wealth management, asset management and investment banking.
Founded in 1997, Information Mosaic currently supports the post-trade operations of over 60 financial institutions worldwide. The company has a proven track record of helping financial institutions transform post-trade operations, enabling them to enter new markets, improve customer service and reduce the risk and cost associated with volume and complex processing.
The company supports its global customer base from offices in Dublin, London, Luxembourg, New Delhi, Singapore, Melbourne and New York.
Website : http://www.informationmosaic.com
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