(0-2 Years) Walk-In : Tech Support Engineer @ Mumbai
Job Position : Tech Support Engineer
Job Category : BPO / ITES
Job Location : Mumbai, Maharashtra
Desired Experience : 0 to 2 Years
Job Description :
• Customer interaction in US / Europe / Asia Pacific (large companies like DuPont, 3M, Alcoa, Maersk, Citigroup, Siemens, etc.).
• Troubleshooting and technical issue resolution (remote) for Enterprise scale Zycus soft wares.
• Interacting with Procurement team members at the customer’s end.
• Training Buyers and Suppliers on how to use Zycus solutions.
• Ensuring that the Suppliers participate in the events scheduled.
• Provide convincing responses to customers and elicit positive feedback.
• Achieve responsiveness objectives as laid down.
• Proactive communication with customers to understand if the solution is working as implemented.
• Proactive software maintenance remotely to identify potential issues.
• Provide feedback to implementation team / product management on the Features / improvements needed in the software / solution.
Walk-In Date : On 25th March 2011 : 9:30 AM - 12:30 PM
Walk-In Venue :
Zycus Infotech Pvt. Ltd
B-507 Floral Deck Plaza,
Opp SEEPZ, MIDC,
Andheri East,
Mumbai 400 093
Job Position : Tech Support Engineer
Job Category : BPO / ITES
Job Location : Mumbai, Maharashtra
Desired Experience : 0 to 2 Years
Job Description :
• Customer interaction in US / Europe / Asia Pacific (large companies like DuPont, 3M, Alcoa, Maersk, Citigroup, Siemens, etc.).
• Troubleshooting and technical issue resolution (remote) for Enterprise scale Zycus soft wares.
• Interacting with Procurement team members at the customer’s end.
• Training Buyers and Suppliers on how to use Zycus solutions.
• Ensuring that the Suppliers participate in the events scheduled.
• Provide convincing responses to customers and elicit positive feedback.
• Achieve responsiveness objectives as laid down.
• Proactive communication with customers to understand if the solution is working as implemented.
• Proactive software maintenance remotely to identify potential issues.
• Provide feedback to implementation team / product management on the Features / improvements needed in the software / solution.
Walk-In Date : On 25th March 2011 : 9:30 AM - 12:30 PM
Walk-In Venue :
Zycus Infotech Pvt. Ltd
B-507 Floral Deck Plaza,
Opp SEEPZ, MIDC,
Andheri East,
Mumbai 400 093
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